Privacy policy

Who we are

Hounslow Removals is a removals company based in Hounslow, West London. This policy covers the information you share with us through this website — chiefly the quote form and any emails you send us. If you have a question about it, contact us at hello@hounslow-removals.co.uk.

What we collect

When you request a quote or get in touch, we collect only what we need to help you move:

• Your name, phone number and email address
• Your pickup and drop-off addresses
• Any moving date and the notes you choose to share about the move

We also collect basic, anonymous analytics about how the site is used (for example, which pages are visited) to help us improve it. This is aggregated and does not identify you.

How we use it

We use your details for one purpose: to respond to your enquiry, prepare your quote, and — if you go ahead — arrange your move. We do not sell your information, and we do not pass it to anyone who isn’t directly involved in providing your quote or move.

Keeping it safe

Your enquiry is sent securely to our systems. The form is protected against spam and abuse. We keep your information only as long as we need it to deal with your enquiry and any move that follows, and to meet our legal obligations, after which it is deleted.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@hounslow-removals.co.uk and we’ll help. You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data.

Cookies & analytics

We keep tracking light. Where analytics or spam-protection tools set cookies, they load without blocking the page and are used only to understand site usage and keep the form secure — never to build advertising profiles of you.

Changes

We may update this policy from time to time. The version on this page is always the current one.